Factors to Consider When Choosing a Customs Broker

21 Reasons why we are # 1 Customs Clearance Agent

Interlink Freight Agency Customs Broker

Interlink customs clearance broker and door delivery transporter in Dubai, UAE

Expertise in Local Regulations

Since 1991, we’ve specialized in cargo clearances at Jebelali Seaport and Dubai Airports. A broker with extensive experience has likely handled various complex scenarios. With over 33 years of experience and a vast database at our disposal, we avoid hold-ups and ensure smooth, delay-free clearance for your shipments.

Reputation and Customer Reviews

The reputation and professionalism of a customs broker are often reflected in their client feedback, particularly on Google Reviews. Our clients have consistently rated us high for our services.

Well Connected & Influential

A well-connected broker with strong ties to Dubai Customs and other regulatory bodies can expedite clearance processes and swiftly address issues. These relationships, developed over years of trust and professional collaboration, play a crucial role in minimizing delays and complications in customs procedures.

Affordable

We are affordable. Keep in mind that the lowest price isn’t always the most economical choice; consider the broker’s efficiency, accuracy, and ability to prevent costly delays, demurrages or Post Clearance Government Penalties. Numerous fraudulent agents might provide you with unrealistically low quote, but this often leads to instances of cargo manipulations, the removal of spare parts, cargo hold up by authorities, other forms of indirect financial fraud or causing other legal consequences.

24 hours Operations

Our operations offices are working 24 hours to release your cargo. A customs broker offering continuous service can respond to urgent situations, handle time-sensitive shipments, and address any customs-related issues that may arise during non-standard business hours. This helps prevent costly delays, demurrages and port storages. Moreover, round-the-clock operations demonstrate a broker's commitment to client service.

Cargo Liability Insurance

We have got you covered. It guarantees that if your cargo gets damaged, lost, or stolen during the customs clearance process, you will be properly compensated by the Insurance company. We offer our clients FREE cargo liability insurance. We are covered under OIC Policy Number : P/01/2033/2023/1/01*

*Insurance policy T&C apply

Data security

A trustworthy broker should have strong systems and protocols to safeguard sensitive business information, trade secrets, and financial data from falling into the hands of your competitors. We have system and policy in place to 100% guarantee that your data is never shared with third parties or with your competitors, by us.

Cargo Pilferage (Stealing)

Remember, just because any customs broker offers you a low quote doesn't mean your cargo are safe. We have implemented an exceptional system to guarantee our customers 100% reliability for their cargo and customs clearances process. This commitment to excellence is reflected in our high Google rating, and many of our long-standing customers continue to do customs clearances and freight with us even since the time of inception, attesting to our consistent reliability over time.

Trained & dedicated Staff

The broker should have enough trained staff to handle varying workloads. We ensure our team stays updated with regular training on the latest advancements. Many of our staff members have been with us for years, bringing valuable experience and consistency to our operations.

Internal Digital infrastructure

We have a strong internal Digital infrastructure includes dedicated data links with Dubai Customs, Dubai Municipality, Jebelali AEJEA Sea Port (DPW), Customs Freight Stations (CFS), Dubai International Airports (DXB), Dubai World Central – Al Maktoum International Airport (DWC), Various Government ministries, etc

Trustable & reliabile

33 Years of experience in the industry is a crucial indicator of our trust and reliability. Several of our current customers has come to us and stayed with our services after being deceived by other customs brokers and forwarders. We have implemented rigorous systems to ensure that our customers receive their imports exactly as they were shipped originally. We have a zero-tolerance policy towards any form of malpractice.

Location in Cargo Terminals

Our operations offices are located at the cargo terminals in Dubai Airports & Jebelali terminals. Our heavy vehicles yard is situated at Jebelali Ind#2. Due to the prime locations, the air cargo typically reaches the warehouse of our regular customers within the first 3-4 hours upon arrival at Dubai International airport. A sea container typically reaches the warehouse of our regular customers within the first 8 -18 hours of discharging at Jebelali sea port.

Awards and Certifications

Interlink Freight Agency Customs Broker has garnered numerous excellence awards and certifications that validate our excellence in services. We have been assigned WLP certification from Dubai Government and CSR Label certification from Dubai Chamber of Commerce. Video showcase of our awards are available in the about-us page.

Trade License Activities

Some customs brokers with trade license may only have limited activity. Further proper approved activities are required to offer full range customs services including transport & delivery, else you will not be addressed by Insurance companies or legal authorities in case of an unfortunate incident. we have the following approved activities by the government on our Trade License:

1. Customs Brokerage
2. Cargo Transport by Heavy Trucks
3. Transport by Refrigerated Trucks
4. Sea Shipping Lines Agents
5. Freight Broker (airline)
6. Cargo Packing
7. Cargo Loading & Unloading

Verify your agent’s trade license for all the above activities before you assign them!

Customs Bond Guarantee

We hold one of the highest amount of customs bond guarantees with Dubai Customs, enabling you to transit or import your cargo through Dubai Customs as quickly as possible.

Office address

Many freelancers and fly-by-night operators have fictional addresses, rented desk spaces, rented fitouts or work from home. When your cargo is in trouble, or faced with post clearance government audits, you can never locate their addresses, only to lose your cargo, lose your reputation and face serious legal consequences yourself.

Our office is located at the Dubai International Airport, tenanted to us directly by the government of Dubai.

Direct License (Not third party contracting)

In the UAE, possessing a VALID customs broker trade license, along with tax registrations, is crucial for legal operations. While many agents operate as freelancers without proper licensing and make exaggerated claims on online platforms, we hold direct licenses and do not engage with third parties or outside agents. Beware, those agents without proper license are risking your cargo and your finances !
Review your customs agent's trade license to find the manager's name and contact number, and reach out to him directly!

UAE Citizen Patronage

We are sponsored by a prominent local UAE citizen, Mr. AAL Ahmad Younis, a senior lawyer by profession at the supreme court of the UAE. His team conducts regular compliance audits to ensure that all our transactions are ethical with our customers and our businesses adhere to the legal requirements set forth by Dubai Customs and other regulatory and government agencies.

Our Customer's Profile

Our diverse customer base includes multinationals, public joint-stock companies (PJSC), large and small enterprises, sole proprietor companies, shops, as well as individual clients. This broad spectrum of customers reflects our ability to cater to various needs and requirements, providing tailored solutions.

Managers are directly responsible.

Our managers oversee every clearance and every delivery are done in the most transparent and honest way. This helps our customers to avoid legal complications and hefty penalties from regulatory bodies during clearance inspections or post clearance audits.

Post - Clearance Audit by the Government

Did you know that you are liable for post-clearance audits by various government departments for up to 20 years?

Choose a customs broker with extensive experience. The next time you receive a call from the government audit department, ensure your broker is there to guide you through the process, giving you peace of mind!

We assure you that we’ll be by your side. With experience since 1991, we’ve supported countless customers through similar situations.

... And there are many more reasons why we are the No. 1 customs broker in Dubai.

Call Us

+971557910800

Email us

[email protected]

We generally accept a limited number of customers, focusing on those where we can provide significant value.

For more detailed information, please feel free to call us at +971-55-7910800 or email us at [email protected] with details of your shipment attaching available documents.

We will answer you back.

Dubai International Airport – Cargo Village, Cargo Mega Terminal,
CMT1070, Next to Dubai Customs Office, Dubai, United Arab Emirates

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